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T. Groocock & Co. (Rothwell) Limited delivery to locations in the UK only and the ROI.
The order will be delivered to the billing address unless otherwise requested.
Deliveries will be made by T. Groocock & Co. (Rothwell) Limited's chosen courier service or Royal Mail.
If you are unavailable to receive the product the courier/Royal Mail will post a note through the door and take the delivery to your nearest depot.
We do not deliver to PO Box numbers, hotels or hostels.
Standard delivery (5-10 working days) - £4.25 per order.
Express delivery (2-3 working days) - £5.50 per order.
Accessories only - Royal Mail standard delivery - £1.50 per order.
ROI DPD delivery - We do deliver to Republic of Ireland by courier, please make sure to dropdown to specify the correct postage costs 'with DPD Republic of Ireland'. Please also provide a phone number for us to pass to the courier driver - £9.00 per order
Customers may return products to Padders by returning the product using the Freepost label (for UK only) enclosed.
Please specify why the items have been returned:
- Too big
- Too small
- Too wide
- Too narrow
- Multiple pairs ordered for choice
- Not as expected
- Incorrect item received
Please enclose the returns form provided so that we can trace the order back and refund or exchange as applicable.
We recommend that you request a 'proof of posting' receipt from the Post Office.
If the returns are not in their original condition and packaging or has parts missing, T. Groocock & Co. (Rothwell) Limited reserves the right to reject the returned item(s) and decline a replacement or refund for the product.
If the return is accepted, T. Groocock & Co. (Rothwell) Limited will refund the price that has been paid for the products by crediting the payment card. Delivery costs will not be refunded.
We will only accept returns for products bought on this website. We cannot accept any products bought through other distribution channels. Proof of purchase is required in the form of an original invoice.