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Delivery Information & Costs
T. Groocock & Co. (Rothwell) Limited delivery to locations in the UK only and the ROI.
The order will be delivered to the billing address unless otherwise requested.
Deliveries will be made by T. Groocock & Co. (Rothwell) Limited's chosen courier service or Royal Mail.
If you are unavailable to receive the product the courier/Royal Mail will post a note through the door and take the delivery to your nearest depot.
We do not deliver to PO Box numbers, hotels or hostels.
Standard delivery (5-10 working days) - £4.25 per order.
Express delivery (2-3 working days) - £5.50 per order.
Accessories only - Royal Mail standard delivery - £1.50 per order.
ROI DPD delivery - We do deliver to Republic of Ireland by courier, please make sure to dropdown to specify the correct postage costs 'with DPD Republic of Ireland'. Please also provide a phone number for us to pass to the courier driver - £9.00 per order
Free Return Information
Customers in the UK may return products within 28 days if purchased via our website or customer service line using our FREEPOST TRACKED SERVICE. Please use the following link using the step by step instructions to print your return label. You will require your Order number as seen on the despatch note and choose reason for return.
Download Return Label HERE
Returns not purchased directly from us will not be accepted.
It would be helpful to enclose the returns form so that we can trace the order back and refund or exchange as applicable.
We recommend that you request a 'proof of posting' receipt from the Post Office.
If the returns are not in their original condition and packaging or has parts missing, T. Groocock & Co. (Rothwell) Limited reserves the right to reject the returned item(s) and decline a replacement or refund for the product.
If the return is accepted, T. Groocock & Co. (Rothwell) Limited will refund the price that has been paid for the products by crediting the payment card. Delivery costs will not be refunded.
We will only accept returns for products bought on this website. We cannot accept any products bought through other distribution channels. Proof of purchase is required in the form of an original invoice.