Frequently asked questions

How do I order a pair of Padders shoes?

There are three ways to get feelgoodfeet:

  1. Locate a Padders retailer near you and have your shoes fitted www.padders.co.uk/storelocator
  2. Call Padders customer service team on 01536 534977
  3. Place an order on our website

 

Fitting:

Made in Britain

Manufactured in our Kettering Factory, we are very proud to offer our ever growing Made in Britain collection.

Dual-Fit system

Gives you flexibility by simply removing the footbed to convert to the wider fit. This also gives more depth, making dual fit footwear great if using orthotics.

Padotics friendly

Designed to be worn alone or with our very own 'Padotics'. The deep footbed within these shoes offers high comfort during wear. Our innovative Padotics ensure that the comfort and corrective support can again be achieved simultaneously.

Memory Foam

Guaranteed to keep you comfy at home, all our slippers offer the benefits of memory foam, for sublime underfoot comfort.

Ultra Comfort

Styles designed with removable padded footbeds for supreme underfoot comfort.

VAT exempt

Vat relief can be claimed on Padders products marked 6E (womens) or K (mens) fitting for medical conditions. Call us for a VAT relief declaration form on 01536 534977 or order online.

 

Delivery:

Depending on the delivery service you choose will depend on the speed.

Delivery Costs:

Royal Mail Standard delivery (5-10 working days) - £4.25 per order. 

Royal Mail Express delivery (2-3 working) - £5.50 per order. 

Accessories only - Royal Mail standard delivery - £1.50 per order. 

ROI DPD delivery - We do deliver to Republic of Ireland by courier, please make sure to dropdown to specify the correct postage costs 'with DPD Republic of Ireland'. Please also provide a phone number for us to pass to the courier driver - £9.00 per order

Orders are dispatched Monday - Friday.

The order will be delivered to the billing address unless otherwise requested. Deliveries will be made by T. Groocock & Co. (Rothwell) Limited's chosen courier service or Royal Mail.
If you are unavailable to receive the product the courier/Royal Mail will post a note through the door and take the delivery to your nearest depot. We do not deliver to PO Box numbers, hotels or hostels.

 

Free Returns:

We offer FREE RETURNS on all orders, including footwear in our Offers section.

To ensure we are offering the best service possible, we recommend you always try your new shoes on a carpeted floor, and return unworn footwear within 28 days of receipt, in the original shoe box and packaging provided.

Requesting an exchange. Simply fill in the table on the reverse of the dispatch note with your required exchange product. If there is a difference in price and you have paid by card, we can refund your payment onto our secure payment site. If the price difference is more, we are also able to take an adjustment transaction on our secure payment site without needing any further details from you. Alternatively, if you have paid by cheque and the price difference between products is more, please enclose a cheque for the difference payable to Padders. Please also fill in the reason for returns form at the bottom of the form.

Requesting a refund. To request a refund, simply tick the box on the reverse of the dispatch note. We will refund your card, or send a return cheque once we have received the shoes back.

Customers in the UK may return products within 28 days if purchased via our website or customer service line using our FREEPOST TRACKED SERVICE. Please use the following link using the step by step instructions to print your return label. You will require your Order number as seen on the despatch note and choose reason for return.


Download Return Label HERE


Returns not purchased directly from us will not be accepted.

It would be helpful to enclose the returns form so that we can trace the order back and refund or exchange as applicable.

We recommend that you request a 'proof of posting' receipt from the Post Office.
If the returns are not in their original condition and packaging or has parts missing, T. Groocock & Co. (Rothwell) Limited reserves the right to reject the returned item(s) and decline a replacement or refund for the product.
If the return is accepted, T. Groocock & Co. (Rothwell) Limited will refund the price that has been paid for the products by crediting the payment card. Delivery costs will not be refunded.
We will only accept returns for products bought on this website. We cannot accept any products bought through other distribution channels. Proof of purchase is required in the form of an original invoice. 
 

VAT Exemption

In the UK the standard rate for VAT is 20%. Individuals who are chronically sick or disabled can claim VAT Relief when they buy equipment that has been designed solely for disabled people and is for their own 'personal and domestic use'. This means that they pay the retail price without VAT included.

 

Gift Vouchers

Padders gift vouchers are the perfect present for family and friends, redeemable against all of our men's and womens styles. They can be sent directly to your recipient, complete with greetings card. They are only redeemable directly with Padders.

To purchase a Padders gift voucher simply follow the steps below:

  1. Select a voucher below of the denomination you wish to purchase.
  2. Select the quantity of vouchers and the greetings card you would like to send with voucher.
  3. Add it to your basket as you would any other item and checkout as usual.
  4. Once payment has been authorised we will dispatch your gift vouchers First Class Royal Mail post. Please allow 5 working days for delivery of vouchers by First Class post.
  5. You can purchase multiple gift vouchers, however if they are intended for different recipients, be aware that all vouchers purchased in one transaction will be delivered to the same address. To have vouchers delivered to multiple people, you must treat each voucher purchase as a separate transaction.
  6. These gift vouchers can ONLY be redeemed online at www.padders.co.uk or by calling 01536 534977. They are NOT redeemable instore i.e. at independent retailers.
  7. Gift vouchers are valid for the duration of one year. 

Available is multiples of:  £5, £10, £15 or £20 Gift Voucher

Gift vouchers T's & C's can be found here: http://www.padders.co.uk/giftvouchers

 

Privacy Policy

Our privacy policy can be found here: http://www.padders.co.uk/privacy

 

Contact Us:

Call: 01536 534977

Write: Padders, Kettering Parkway East,Venture Park, Kettering, Northants, NN15 6WY

Please confirm that you are happy for us to contact you in the following ways:

Email for offers, news and latest product
Phone for us to contact you with reference to you order
Post for us to send you our catalogue

We will not share any of your information with any other party. For more information please visit our Privacy Policy.

Padders' reputation is based on over 100 years experience of quality shoemaking, coupled with a forward thinking strategy and considerable investment in technology and innovation. Padders have the concept of comfort so well sewn up that feelgoodfeet™ is our very own trademark. It's a word that sums up our unique approach to creating the ultimate in comfy footwear for men and women, with styles and materials based on exhaustive research into the physiology of feet. Using our own systems of design and manufacture, we've gone right back to basics to work out how shoes can be made lighter, more comfortably supportive and durable. Result - feet that feel good from dawn 'till dusk!

Most of our shoes have leather uppers, linings and cushioned leather insoles. They are made for maximum comfort with padded collars around the heel to perfectly support the foot. Most of Padders shoes are also adjustable, to facilitate easy access and ease of use. A wider fitting is made possible by removal of the footbed. This also allows orthosis to be added where required.

Here at Padders we offer a huge range of men's and ladies wide fitting, comfort leather footwear. A variety of lace up and touch and close casual walking shoes with leather uppers, linings and insoles. The soles are made from PU giving a hard wearing, lightweight sole.

Elegant evening shoes made from super soft nappa leathers in beautiful designs.
Ankle and full length soft leather boots with low heels - great for town or country.
Memory foam slippers in a huge range of colours - beige, navy, teal, pink, burgundy, brown, black ,camel, pink, lilac and red.
Wellingtons in great fun designs.
Stylish leather sandals available all year round.
Traditional 'welted' look designs that fit perfectly from the first moment you put them on.