Delivery & Returns

Delivery Information

We are pleased to offer FREE Standard DELIVERY on all UK orders above £20.

Standard delivery - within 7 working days - £3.50 (For orders under £20)

Accessories only - Standard Delivery - £1.50

We are currently unable to deliver to the Republic Of Ireland, Jersey, Guernsey or Isle of Man.  We apologise for any inconvenience. 

Next Day delivery is also currently unavailable.

All orders will be delivered to the given billing address unless otherwise requested and will be made by our chosen courier service.

 

Returns

It is always our aim to ensure you are 100% happy with your purchase and we realise that getting you the right shoe with the correct fit is really important.

If you are not satisfied with your purchase, just return the shoes to us in an unworn condition and in their original packaging within 90 days of having received them and we will arrange a refund to the value of goods ordered.

Unfortunately, we are unable to offer free returns at this time, as we are looking for a new shipping partner.  We apologise for this inconvenience, and hope to offer this service again soon.  For now, shipping costs for the return of a product are the customer’s responsibility. 

Please use the delivery service of your choice, and return your parcel to

Norwich Footwear Ltd

St Georges House

Salhouse Road

Norwich

NR7 9AU

There are many but we recommend your Royal Mail Post Office as the simplest solution.

Please remember to enclose the returns form sent with your parcel to help us track your order more easily, ensuring we can provide a refund or exchange as quickly as possible.

Unfortunately, we are unable to accept returns for items not purchased directly from us.

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