Delivery & Returns

Delivery Information

We are pleased to offer FREE Standard DELIVERY on all UK orders above £40.

Standard delivery - within 7 working days - £3.50 (For orders under £40)

Next day delivery is currently unavailable, we apologise for any inconvenience. 

Accessories only - Royal Mail standard delivery - £1.50

All deliveries to the Republic of Ireland are made via DPD. Please specify this when making your order to ensure the correct postage costs are displayed. We would be grateful if you could also provide a mobile number for us to give to the courier driver.

All orders will be delivered to the given billing address unless otherwise requested and will be made by our chosen courier service or Royal Mail. If nobody is home to the accept the delivery, the courier will leave a card and the parcel will be taken to your nearest depot. Unfortunately, we cannot deliver to PO Box numbers, hotels or hostels.

 

Free returns

All orders placed through our website or via our customer service phone line and dispatched to the UK, are eligible for free returns. Products must be returned in an unworn condition, within 90 days of purchase to qualify. 

To generate your free returns label, click here and follow the step-by-step instructions. You will need your order number which can be found on the dispatch note. We recommend you ask for proof of postage when sending your order back to us.

Please remember to enclose the returns form sent with your parcel to help us track your order more easily, ensuring we can provide a refund or exchange as quickly as possible. It is integral that returned items are received in their original condition and shoe box. If this is not the case, Padders (Kettering) Ltd reserves the right to reject the returned items and decline a replacement or refund for the product.

Once a return has been accepted, Padders (Kettering) Ltd will refund the price that was paid for the products by crediting the payment card used for the purchase. Regrettably, we cannot refund for any delivery costs on the order.

Unfortunately, we are unable to accept returns for items not purchased directly from us.

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