Delivery & Returns


We are pleased to offer FREE Standard delivery on all UK orders above £19.99.

Standard  – Hermes 3-7 working days - £3.95

Express    – UK Mail 1-2 working days - £5.95*

All deliveries are currently to UK addresses only.

We cannot ship to ROI, Jersey, Guernsey or Isle of Man.

* UK mainland only. The Next Day Service is not available in some remote locations. If you still require an expedited service we cannot guarantee this to be 24hrs but there are other non-Hermes options we could explore. In this instance please call us before placing an order, once orders are logged our systems are automated and cannot be changed.

All orders will be delivered to the billing address provided so please check all details are correct at the time of order. Our systems are highly integrated with those of our couriers, and once orders are submitted we are unable to amend delivery information.


We aim to ensure you are 100% happy with your purchase and understand the importance of getting you the right shoe with the correct fit.

If you are not satisfied with your purchase, just return the shoes to us in an unworn condition, in their original packaging, within 90 days of receipt and we will arrange a refund to the value of those goods ordered.


How can I return my shoes?

Unfortunately, we are unable to offer free returns at this time but hope to offer this service again soon.  For now, shipping costs for the return of a product are the customer’s responsibility. In light of this we have reduced our free delivery threshold from £50 to £19.99 to ensure over 90% of our transactions are sent out free of charge in the first instance.

We would suggest using where Hermes can be booked from as little as £2.95. If you do not have a printer then please select a "ParcelShop" (normally a local convenience store) location that states "Printer Optional". In these stores a label machine can simply scan a code from your smartphone and print the required label in store.


What is the return address?

The return address for your parcel is:

Norwich Footwear Ltd,  St Georges House, Salhouse Road, Norwich, NR7 9AU


Please remember to enclose the returns form to ensure we can provide a refund or exchange as quickly as possible.

Unfortunately, we cannot accept returns for items not purchased directly from us.

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